Ace the Colorado QMAP Challenge 2026 – Conquer the Caregiving Frontier!

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How should a QMAP respond if a resident refuses their medication?

Ignore the refusal

Document the refusal and notify the supervising staff according to facility policy

When a resident refuses their medication, the appropriate response is to document the refusal and notify the supervising staff in accordance with the facility's policy. This procedure is vital for several reasons.

First, documenting the refusal ensures that there's a clear record of the event, which is essential for maintaining accurate medical records and for evaluating the resident's health and safety. Proper documentation also protects the caregiver and the facility from liability issues that could arise if the refusal is not recorded.

Second, notifying the supervising staff is crucial because it allows for a professional assessment of the situation. The supervising staff can decide whether a follow-up is necessary, whether to consult with a medical professional about the resident's refusal, and how to adjust the care plan if needed. This collaborative approach ensures that the resident's needs are prioritized while adhering to established protocols.

In contrast, ignoring the refusal could lead to negative health consequences for the resident, and forcing a resident to take medication is both unethical and could be legally problematic. Suggesting alternative treatments without proper authorization could also violate facility policies and compromise the resident's care. Therefore, following protocol by documenting the refusal and informing the appropriate staff is the correct procedure.

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Force the resident to take the medication

Suggest alternative treatments without approval

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